Franchise Development Services (FDS)

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Franchise Operations Manual

One of the most important steps that any business can take as they prepare for expansion, and in particular, franchising, is to create a Franchise Operations Manual.

FranManuals
Franchise Operations Manual

The most consistently successful type of business is a franchise. Well-known examples include McDonald's, The Body Shop and Cash Generator. These brands offer a consistent customer experience – no matter where they are opened or who runs them. The reason...

These businesses have a Franchise Operations Manual which allows new franchisees to learn the internal processes to deliver a consistently good product or service. This includes everything you need to know to run that particular business, from hiring employees through to marketing and sales.

The Benefits of a Franchise Operations Manual

A well-documented Franchise Operations Manual can help both the franchisor and franchisee do several things:

Franchisor:
  • Clearly identify the total knowledge that you have accumulated in your business
  • Lay solid foundations for future growth
  • Make your business more valuable
  • Create a standard for your franchise
Franchisee:
  • Focus on perfecting the product or service while employees do the day-to-day tasks
  • Hire staff with relatively little experience, as they can follow the tasks as outlined in the Franchise Operations Manual
  • Focus on marketing and sales
  • Deliver a high level of customer service
The next step, therefore, is to create your Franchise Operations Manual. A professionally written manual will ensure that your existing operation is best equipped to follow your proven business systems and procedures, and transfer them to franchisees.

With over 30 years' experience in this field, we would therefore like to take this opportunity to invite you to one of our offices so that you can see first-hand the quality of Operations and Training Manuals that have been produced over the years.

This is also an opportunity to learn from open discussions with our franchise consultants and manual writers as to how you could best proceed from where you are towards achieving your business development goals.

Client Testimonials

"FDS was tasked with a complete re-write of our Franchise Operations Manual. Its staff's detailed data gathering and documentation of the day-to-day basics was thorough and professional. The end result is a manual that we are very proud of and meaningful to our franchisees."
Cash Generator

“I wish that I had discovered FDS at an earlier stage, who helped me tremendously through a very difficult transition and contractual obligations with franchises overseas. I highly recommend them.”
Katharine Pooley International

“We commissioned FDS to create a complex manual for our company and have been impressed with their professionalism and attention to detail. We would highly recommend them.”
Omar Park Development Services

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Contact Richard Chatten on 01603 620301, email richardc@fdsltd.com or complete the form below to discover how we can help you produce a well-written Franchise Operations Manual.

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London House International

London House International

“Some time after launching our London House franchise, we commissioned FDS (Southern) to provide consultancy services. It was an extremely beneficial exercise to our company. Our only regret was that we did not do it sooner.”
Godfrey Lancashire, Founder & Managing Director

etyres

etyres

“Following three years of profitable trading, our business was firmly established and ready to be franchised. Finding the right consultant to help us was crucial. I interviewed several leading consultancy firms before deciding on FDS, who we met at the National Franchise Exhibition. FDS were by far the most superior in terms of knowledge and experience.”
Tony Bowman, Managing Director

LMI

LMI

"Having been in franchising for some time, I commissioned FDS Southern to undertake a consultancy work programme for LMI. The period of working together proved of immense value to strengthening our franchise system. The services provided were very professional and of immense help in enhancing our own franchise growth and development programme."
Ray King, Managing Director

Jani-King

Jani-King

“FDS have been particularly helpful in the case of Jani-King – developing its business model in the UK. I first met FDS in 1992 and we have an excellent relationship. They have a wealth of experience from a range of franchise models and a huge amount of industry knowledge. I see them as not a cost but as added value and it is an investment well worth spending.”
Paul Howarth, UK Master Franchisee

Mahmoods

Mahmoods

"I had toyed with the idea of franchising the Mahmoods business for quite a while. However, I could not find a company I liked or trusted enough to help me take the next step. I visited the National Franchise Exhibition held at Birmingham NEC and met FDS."
Tariq Mahmood, Managing Director

CleanMy

CleanMy

"When we decided to franchise CleanMy we needed expert advice and guidance to help us through the process. The FDS Consultant quickly identified our requirements and paid particular attention to our need for clarity throughout the consultancy process. As a result, I would strongly recommend FDS services to anybody serious about franchising their business.”
Ben Williams, Managing Director

Puddle Ducks

Puddle Ducks

"Jo and I sought help from FDS North when we decided we wanted to franchise the Puddle Ducks business model. We needed help developing the franchise package so that we could offer prospective franchisees a 'business in a box'."
Tracey Townend, Co-Founder

YogaBugs

YogaBugs

“We decided to franchise our business and we sought advice from FDS because they had an excellent reputation. FDS were incredibly supportive and helpful – identifying areas for improvement and suggesting ways of developing our business model to ensure we could franchise our business effectively and appeal to a much wider audience."
Fenella Lindsell, Co-Founder

SnorePro

SnorePro

“We have found all the people at FDS to be courteous, timely and professional. The work that they have carried out for us has been first class and we have been very happy with the service provided. FDS have the experience and knowledge that we need to carry our brand forward.”
Grant Stephen, Director

Granite Transformations

Granite Transformations

“FDS helped us with the strategic implementation of our second tier franchise offering, which opened an array of new recruitment opportunities for Granite Transformations. They also produced the FIM to streamline our franchise recruitment. FDS offers no-nonsense solutions, which get results and we found them a pleasure to work with.”
Danny Hanlon, Chief Operating Officer (Europe) of Granite Transformations

All Trades Network

All Trades Network

“FDS repeatedly stressed the importance of long-term thinking, and was committed to developing a business model and franchise offering that would be ‘sustainably’ profitable. Now, our business is thriving, our network is strong and our prospects are very bright indeed. If you are looking to franchise your business, you want FDS developing your system.”
Keith Roberts, Managing Director, All Trades Network

A-Star Sports

A-Star Sports

“FDS North's experience and reputation – Tony’s in particular – are peerless. Tony quickly grasped our business, market and objectives and helped us to position A-Star Sports head and shoulders above the competition. I’d recommend FDS North to anyone looking to franchise their business the right way.”
Gary Bassett, Managing Director, A-Star Sports

Sports Xtra

Sports Xtra

“I would recommend FDS without hesitation. FDS will give you a professional and honest initial appraisal and ultimately, you will find their advice is worth every penny. Paul Hague has helped build Sports Xtra into a fantastic management franchise from which we have seen the benefits of the hard work that we continue to both put in.”
Gareth Lippiatt, Managing Director, Sports Xtra

Caremark

Caremark

“For over 12 years we have received consultancy services from FDS. The advice given has been of vital importance to the successful growth and development of our previous franchise business and our current successful Caremark franchise development programme.”
Kevin Lewis, Managing Director, Caremark

CeX

CeX

“We view FDS as our long term partners for advice on all aspects of franchising, currently consulting them for international growth and can recommend them without hesitation.”
Hugh Man, Franchise Director, CeX Complete Entertainment Exchange